Biography

I'll spare you the long-winded tale of how I got my first computer at the age of 6 and the path that led from there to here.

My interests lie with the liminal, with the interstices and the transitions. Inherently these are spaces that technology occupies, as change is forced by the new possibilities and constraints of any new tool.

I've spent the past decade exploring these spaces, using web analytics as a tool to let usage shed light on user need and explicate the areas where those needs are not being met. While such analysis can have many goals, most often I use it to inform usability and information architecture, to help identify actual user language and patterns of use, and to create an experience that more closely maps to user needs and expectations.

In the end, I want to build systems that do more than embody the latest capabilities, but that also bring the best-proven technologies and evidence-based expectations in behavior into play. But that's often harder than it sounds. Now about my first computer...